Payment, Refund & Cancellation Policy
All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, The Avenue Z Group, LLC and/or Ready.Set.Book! Travel & Toursreserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Travel Divas receives a written cancellation within five days of the price increase notification.
Our merchant account is with PayPal. This will allow our clients to make payments through PayPal or major credit cards.
All payments to The Avenue Z Group, LLC d/b/a Ready.Set.Book! Travel & Tours are non-refundable and non-transferable. This is because The Avenue Z Group, LLC d/b/a Ready.Set.Book! Travel & Tours has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation.
PAYMENTS & CANCELLATION
Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferrable. All reservations (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan.
Full Payment: All reservations can be paid in full at time of booking as long as the tour still has available space. Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each individual tour description for late fee cost.
Reinstatement of Reservations: If your travel reservations have been cancelled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
Last Minute Reservations: All reservations must be made no later than 30 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.
Form of Payment: We accept major credit cards or debit cards. All payments made within 30 days of departure must be paid in full and made by credit or debit card only. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement.
Refunds: If you purchased Travel Insurance through The Avenue Z Group, LLC d/b/a Ready.Set.Book! Travel & Tours, refunds will be processed to the credit card(s) originally used for payment, up to the total amount paid minus the cost of travel insurance, or through company check if payment cannot be reversed to your credit card(s). After a final payment date and there is a request for a refund, there will be a cancellation fee from the vendor because after the final payment date your reservation and accommodation will be confirmed.
Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to firstname.lastname@example.org with your invoice number, full name, and date of travel. If you do not receive an acknowledgement within 48 hours, please call 518-308-8511 to ensure your information was received.
Reservation Changes: Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.